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Shipping Policies

Thank you for choosing VIZION! We are committed to providing you with the best shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy:

Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience.

Shipping Methods and Rates:

  • We offer several shipping options to accommodate your needs, including standard and expedited shipping.
  • Shipping rates are calculated based on the weight of your order and the destination address.
  • You can view the shipping rates during the checkout process before finalizing your purchase.

Domestic Shipping (Australia):

  • Standard shipping within the contiguous Australia usually takes 3-7 business days for delivery.
  • Expedited shipping options are available for those who need their orders sooner.

International Shipping:

  • We ship internationally to select countries. Please refer to the shipping options available during checkout for your specific location.
  • International shipping times vary depending on the destination and customs clearance procedures. Generally, orders arrive within 7-21 business days.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
  • You can track your order's progress using the provided tracking number through our website or the carrier's website.

Shipping Address:

  • Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

Shipping Delays:

  • While we strive to deliver your orders in a timely manner, please note that unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays.
  • If you experience a significant delay in receiving your order, please contact our customer service team, and we will do our best to assist you.

Lost or Stolen Packages:

  • VIZION is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We recommend selecting a secure shipping location or purchasing shipping insurance for added protection.

Questions or Concerns:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team. We're here to help!

Policy Updates:

  • VIZION reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing VIZION! We appreciate your support and look forward to serving you.

Privacy Policy

VIZION is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website or make a purchase from us.

Information We Collect:

  1. Personal Information: When you visit our website, we may collect certain personal information, such as your name, email address, shipping address, and payment details. We collect this information when you voluntarily provide it to us during the checkout process or when contacting our customer service team.

  2. Automatically Collected Information: We may also automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing patterns on our website, through the use of cookies and similar tracking technologies.

How We Use Your Information:

  1. Order Processing: We use the personal information you provide to process and fulfill your orders, communicate with you about your orders, and provide customer support services.

  2. Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

  3. Improving Our Services: We may use the information we collect to analyze trends, monitor the effectiveness of our marketing campaigns, and improve the overall user experience on our website.

Information Sharing and Disclosure:

  1. Service Providers: We may share your personal information with third-party service providers who assist us in processing payments, shipping orders, and providing other services necessary to operate our website.

  2. Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.

Data Security:

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Rights:

You have the right to access, update, or delete your personal information collected by us. If you would like to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.

Policy Updates:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the updated version on our website.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email address] or by mail at [mailing address].

Thank you for trusting VIZION. We appreciate your business!